Customer Experience

White Glove Support When You Need It

Our support philosophy is simple: to be a true partner in your success. We go beyond traditional ticket systems to provide hands‑on support for stability and performance, ensuring you can build and deploy with confidence.

Our Commitment to You

We are dedicated to providing a support experience that is as powerful and responsive as our infrastructure.

Expert Support from Engineers, for Engineers

When you contact us, you connect directly with technical experts who understand the intricacies of large-scale systems.

We speak your language and provide actionable solutions, not just answers.

Connect With Our Experts

Real-Time Visibility

Gain direct insight into your environment with access to your own live dashboard, featuring comprehensive logs and metrics for complete visibility into your systems.

Hands-On Support for Stability & Performance

Our goal is your success.

We proactively work with you to optimize your environment, troubleshoot complex issues, and ensure your workloads are running at their peak.

Rapid Response Times

We know that time is critical. Our response time is under 30 minutes to ensure your projects stay on track.

Scaling Enterprise AI with a Unified, High-Performance Compute Stack

By combining TensorWave’s MI355X-powered infrastructure, hands-on expert support, and Modular’s optimized software layer, this collaboration delivered faster inference, lower costs, and flexible deployment—making it seamless for enterprises to scale AI workloads without vendor lock-in.

Scope: TensorWave partnered with Modular to combine AMD MI355X-based infrastructure with Modular’s software stack (Mojo, MAX, Mammoth) to create a unified, hardware-agnostic AI compute layer optimized for enterprise-scale inference.

Goal: The collaboration aimed to maximize AI inference performance and efficiency by tightly integrating optimized software with high-performance AMD GPUs, reducing total cost of ownership while avoiding vendor lock-in.

Results: The joint solution delivered significant gains, including up to ~1.5–2× higher inference throughput and ~40–60% cost reduction, with Modular’s MAX engine outperforming baseline solutions by over 2× on MI355-class hardware.

Modular logo
60%

Together with TensorWave, we pushed AI inference further, running our stack on AMD Instinct MI355X to achieve 1.5×–2× higher throughput while reducing costs by up to 60%.

1.5-2x

Performance Gains

MI355X

AMD Instinct™ Accelerators

Kicking off a new project?

From Proof of Concept (POC) to production, our focus is performance, reliability and cost-effectiveness.